Right of Withdrawal
Your subscription purchase is subject to the statutory right of withdrawal of 14 days. However, the right of withdrawal only applies if you have not used the product.
The withdrawal period expires 14 days after the day we made the agreement.
This means that you have 14 days from the agreement day to notify us that you wish to withdraw from the purchase. You can send an email to mail@kbh-kollegier.dk or use the standard withdrawal form found at the bottom of the terms and conditions.
No Right of Withdrawal
These agreements cannot be withdrawn:
Delivery of digital content that is not delivered on a physical medium if
a) the delivery of the digital content is not made against payment, or
b) the execution has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal once we have provided a confirmation on a permanent medium.
Refund of the Purchase Amount
If you withdraw from your purchase, you will get your money back.
We will refund the amount to you without undue delay and no later than 14 days from the day we received the notice that you wish to withdraw from the agreement. We will return the money using the same payment method you used for the purchase unless we have agreed otherwise.
Since you have entered into a subscription agreement, the right of withdrawal only applies at the time of entering into the agreement, and not in connection with the ongoing payment. It is the user’s responsibility to cancel/terminate the subscription if it is not to be renewed. You can contact customer service by email via mail@kbh-kollegier.dk.
If There Is Something Wrong with the Subscription
If you are not satisfied with the subscription, you can contact us at mail@kbh-kollegier.dk.
The rules of the Purchase Act apply to the purchase of goods but not to services. However, you still have the right to complain if there are defects or deficiencies in the service. You must complain within a reasonable time and preferably as soon as possible, as time may be crucial for our ability to remedy the situation.
